Cancellation policy

Cancellation policy

Whilst we appreciate there may be occasional unavoidable situations that warrant last minute changes to appointments, we have recently had a large increase in the number of missed appointments.

If your appointment time becomes inconvenient for you, we are always happy to change this with two working days notice. This allows us to schedule in a patient who may be in urgent need of our care.

We always stride to accommodate the appointment needs of our patients and make every effort to provide emergency dental care where needed at short notice.

Failure to provide us with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will equate to £75 per half an hour of clinical time lost.

It is understandable that sometimes cancellations cannot be helped due to emergencies and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.

We thank you for your support and understanding.

If you have any questions or concerns regarding the practice policy please do not hesitate to contact us on 01753 888000 or email us at

England: We do not charge NHS patients for a late cancellation or missed appointment. However, we reserve the right to ask a patient to find another dental practice if they continue to miss appointments.

If more than two NHS dental appointments are missed or cancelled with less than 48 hour’s notice, we do not guarantee being able to complete a patient’s NHS treatment or offer them NHS treatment in the future.